Frequently Asked Questions

We provide two secure payment options for our clients:

1. Telegraphic Transfer (T/T): Terms to be agreed upon by both parties.
2. Letter of Credit (LC): Issued by top banks to ensure transaction security.

To receive a detailed quotation and more information about our products, please contact us via email at ashok_krishna@novustraventures.com or use the contact form on our website. Our team will respond promptly with all necessary details.

Yes, we provide samples for quality assessment. Please contact us to arrange sample delivery. Shipping charges may apply based on the destination.

Our MOQ varies by product type. For specific product requirements, please get in touch with our sales team.

Delivery times depend on the destination and order volume. An estimated delivery date will be provided upon order confirmation.

We are committed to delivering high-quality spices. All our products undergo stringent quality checks. If you are dissatisfied with the quality upon receipt, we offer a refund or replacement policy, subject to our terms and conditions.

Orders can be placed through our website, via email, or by directly contacting our sales team. We will guide you through the process once your order details are confirmed.

Yes, we coordinate shipping and delivery to ensure your order arrives in perfect condition. We partner with reliable logistics providers to ensure timely and secure delivery.

We offer a comprehensive range of premium spices, including turmeric, cumin, coriander, black pepper, cardamom, and chili powder. For a complete product list, please visit our website or contact us directly.

Many of our spices are sourced from farmers practicing organic farming. Please inquire about specific products for detailed cultivation information.

Our spices undergo rigorous quality control, including cleaning, drying, and grading. We also conduct regular assessments to ensure compliance with international standards.

Yes, we are equipped to handle both small and large bulk orders. Please discuss your specific requirements with our sales team.
We provide private labeling and custom packaging services to meet your branding needs. Please contact our sales team for more information

If the received products do not meet the agreed quality standards, you may return them for a refund or replacement. Please review our return policy on our website for detailed terms.

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Yes, we provide all necessary documentation, including certificates of origin and quality certificates, to ensure smooth customs clearance and compliance.

All our spices comply with international food safety standards, undergoing strict quality control measures and certification by recognized authorities.

Our business hours are Monday to Friday, 9 AM to 8 PM GMT hours. For any inquiries outside these hours, please email or WhatsApp us, and we will respond promptly.

We offer assistance with customs clearance to facilitate a seamless import process, providing all required documentation and support.

Our spices are sourced from renowned regions in different parts of the world, known for their superior quality. We ensure high standards of purity, flavor, and aroma, making our spices exceptional.

Yes, we provide dedicated support for new customers, helping them understand our products, ordering process, and addressing any queries they may have.